Your new company

An established government organisation is offering a unique opportunity for a skilled Case Officer to join a team that supports individuals requiring assistance with personal financial matters. This role is ideal for someone who thrives in a structured environment and enjoys working with purpose.

Your new role

• Providing high-quality customer service and building rapport with clients and stakeholders.
• Managing financial records, assets, and entitlements in line with policy and procedure.
• Preparing case plans, budgets, and financial statements.
• Coordinating investment reviews and asset transactions.
• Conducting regular audits and compliance checks across case files.
• Supporting finalisation of cases and contributing to team operations.

What you'll need to succeed

• Demonstrated experience in customer-facing roles, ideally in financial or administrative settings.
• Excellent communication and interpersonal skills, with the ability to manage sensitive conversations.
• Strong organisational skills and the ability to manage competing priorities.
• Experience in financial reporting, case management, or asset administration.
• Ability to work independently and collaboratively within a team.

What you'll get in return

• A rewarding role supporting vulnerable individuals.
• A collaborative and professional team environment.
• Temporary assignment with potential for extension.
• Hourly rate of $43 per hour.

What you need to do now

If you're interested in this role, click ‘Apply Now’ to submit your application to Nicola Cowan. For a confidential discussion or more information, contact your Hays consultant today.