Customer Service
Customer Service
Customer Service Consultant – Hardships & Collections
Join a Big 4 Bank and Make a Meaningful Impact
Are you driven by purpose and passionate about helping people through life’s challenges?
This is your chance to build a rewarding career with one of Australia’s most respected Big 4 banks.
This is your chance to build a rewarding career with one of Australia’s most respected Big 4 banks.
We’re looking for Customer Service Consultants – Hardships & Collections to join our compassionate and solutions-focused team.
You’ll be the voice of support for customers navigating financial hardship, helping them regain stability and confidence.
You’ll be the voice of support for customers navigating financial hardship, helping them regain stability and confidence.
This is a full-time, 9-month contract with strong potential for permanent placement.
You’ll receive
Comprehensive training, ongoing support, and access to career development pathways within a leading financial institution.
You’ll receive
Comprehensive training, ongoing support, and access to career development pathways within a leading financial institution.
What You’ll Be Doing
- Providing empathetic and tailored support to customers experiencing financial difficulty.
- Handling enquiries with professionalism, urgency, and care.
- Using your resilience and communication skills to guide customers toward financial recovery.
- Applying negotiation and problem-solving techniques to assess and offer appropriate hardship solutions.
What You’ll Bring
- Experience in customer service or contact centre environments.
- Confidence in managing sensitive conversations with empathy and discretion.
- A strong customer-first mindset and a passion for helping others.
- Excellent attention to detail and the ability to work accurately under pressure.
- Collections experience is a plus, but not essential.
Why Join Us?
- Career Progression
– Work with a Big 4 bank known for investing in its people. - Supportive Environment
– Be part of a collaborative team in a modern Parramatta office. - Great Pay
– Earn $38.99/hour + super + loadings, with the potential for a permanent salary package. - Stability & Growth
– Full-time hours with a high chance of contract extension or permanency. - Purpose-Driven Work
– Make a real difference in customers’ lives every day.
Key Details
- Location:
Parramatta - Roster:
Rotating shifts Monday to Saturday, between 8:00am – 8:00pm - Employment Type:
Full-time, 9-month contract with strong potential for permanent conversion
If you’re ready to take the next step in your banking career and make a genuine impact, we’d love to hear from you.
Apply now and start your journey with a Big 4 bank that values your growth and your heart.
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Banking & Financial Services
- Location
- NSW - Western Sydney
- Specialism
- Banking
- Pay
- $38.99ph plus super
- Ref:
- 2949524
Talk to a consultant
Talk to Hannah Faithfull, the specialist consultant managing this position, located in Sydney
Level 13, Chifley Tower, 2 Chifley Square
Telephone: 0282269832
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