Your new company

Our client is a government department responsible for delivering vocational education and training services across the North West Queensland region.

Your new role

We are seeking a highly motivated individual to join the team in an administration role. In this role, you will be responsible for providing a broad range of support in the provision of advice and the high-quality ongoing service to prospective, new and existing customers. You will also be contributing to enhancing the overall customer experience. This role is based in Mount Isa and will be offered on a Temporary, full-time Monday - Friday roster, 8:00am - 4:00pm. What you'll need to be succeed:
To be considered for this role you must have:

• Handle customer enquiries with active listening, problem-solving, and conflict resolution, adhering to business policies and procedures.
• Take ownership of issues, model customer-first behaviours, and resolve problems within delegated authority.
• Identify potential business opportunities through inbound and outbound interactions.
• Foster collaboration by sharing relevant information across Client Services and other teams.
• Meet individual KPIs and contribute to team goals and service-level targets

What you'll get in return
What you will get in return is a wealth of knowledge and experience. You will be provided with a great working environment, friendly and supportive team. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Shayshadel.wineera@hays.com.au, or call us now on 07 4749 8399. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508