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Customer Service Officer

Join a Federal Government department to provide face-to-face customer service

Your new company

This Federal Government Department is seeking multiple Customer Service experts to join them for an initial engagement until 30 June 2026 with the potential for further extensions.

Your new role

You will provide exceptional face-to-face customer service, including during routine application appointments. Along with this, you will perform administration tasks related to the customer's application and Quality Assurance checks on the final product. There may also be some back-office data entry and administration tasks that you will assist with when not with customers.

What you'll need to succeed

  • Exceptional verbal and written communication skills
  • The ability to work under pressure, in a fast-paced environment with high accuracy.
  • The ability to continuously update yourself on current policies and procedures.
  • Previous experience working on a computer system is required as you will be expected to have the ability to navigate multiple programs while with a customer.
  • Previous experience working within a professional customer service environment is highly desired.
  • A current National Police clearance and a willingness to obtain and maintain a Baseline Clearance upon commencement is required.
  • You must be an Australian Citizen to be considered for this role.

What you'll get in return

A temporary role within the Federal Government with an indicated initial engagement of 12 months plus potential for further extensions. A supportive team environment with continual training and development. A competitive hourly rate of $46 + Super per hour and a newly refurbished office space.

Temporary and contract workers through Hays also enjoy a wide range of benefits including:
  • Weekly pay cycles
  • Nominated choice of Superannuation fund
  • Online Timesheet submission and approval
  • No hidden fees or costs for our services
  • An online training platform to upskill yourself
  • Regular contact with local Adelaide consultants throughout the duration of your assignment

What you need to do now

Your Customer Service expert, Nicola Cowan, is recruiting this exciting vacancy. If this sounds like the role you have been looking for, hit the apply now button to submit your application. For a confidential discussion about this role, please contact Nicola on 08
7221 4117.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Contact Centres
Ref:
2948493

Talk to a consultant

Talk to Nicola Cowan, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214117

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