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Level 2 Support Engineer

Level 2 IT Support Engineer job at National MSP | Melbourne CBD | Hybrid | Permanent | ASAP start

Your new company

A National Managed Service Provider headquartered in Melbourne CBD requires a Level 2 Support Engineer to join its Managed Services team for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible work arrangements.

Your new role

In this exciting new role, you will be:
  • Providing 2nd level remote and onsite IT support for clients.
  • Supporting a broad range of clients to resolve IT issues within the Helpdesk.
  • Performing technical support for servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Delivering a high level of customer service and communication.
  • Developing and maintaining strong client relationships.

What you'll need to succeed

To be successful in your application, you will need:
  • Demonstrated experience of providing level 2 IT support in an MSP.
  • Sound knowledge of Windows Server, Office 365, Exchange, Intune, Azure and Network troubleshooting.
  • Experience with ConnectWise PSA, Ninja RMM and IT Glue is advantageous.
  • Highly developed troubleshooting and problem-solving skills.
  • Prior experience working in a Managed Service Provider or Consultancy.
  • A tertiary education in Information Technology as well as Azure, AWS, Microsoft, ITIL, Cisco, Aruba and Palo Alto certifications are beneficial.
  • A current driver’s license and vehicle.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, alongside the availability to work from home 3+ days per week. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to Daniel.Bertino@hays.com.au.


LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
VIC - Melbourne CBD
Specialism
Infrastructure
Ref:
2947741

Talk to a consultant

Talk to Daniel Bertino, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,

Telephone: 0386168405

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