Your new company

Join a global organisation known for its commitment to delivering exceptional customer experiences through innovative technology solutions. With a strong focus on collaboration and continuous improvement, this company offers a supportive environment where your technical expertise will make a real impact.

Your new role

As an Applications Support Engineer, you’ll be the go-to expert for resolving complex product-related issues. You’ll manage support cases from start to finish, ensuring timely and effective resolutions while maintaining clear and proactive communication with customers. Your day-to-day will involve troubleshooting application behaviour, identifying configuration or integration issues, and collaborating with internal teams when deeper technical input is needed.

Key responsibilities include:

• Acting as the primary technical contact for support cases
• Managing the full case lifecycle, including escalation when necessary
• Investigating and resolving issues related to application behaviour, data, and integrations
• Providing regular updates to customers and ensuring a smooth resolution process
• Documenting findings and contributing to internal knowledge sharing
• Identifying trends and working with peers to improve support processes

What you'll need to succeed

• Previous experience in Applications of software support
• Proficiency in PHP and SQL, with the ability to debug and interpret code
• Familiarity with JavaScript in a troubleshooting context
• Experience working in Linux environments and using command-line tools
• Understanding of web application architecture, particularly the LAMP stack
• Knowledge of REST and SOAP APIs, browser dev tools, and log analysis
• Experience supporting CRM platforms
• Strong communication skills and a customer-focused mindset
• A structured, detail-oriented approach to managing support workloads
• Experience supporting SaaS platforms in dynamic environments (desirable)
• Familiarity with tools like HubSpot or Salesforce (desirable)
• Background in CRM configuration or integration (desirable)
• Relevant certifications or technical credentials (desirable)
• Contributions to internal documentation or support optimisation initiatives (desirable)
• Exposure to Oracle, Microsoft SQL Server, or IIS (desirable)

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508