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ASO3 Service Desk Officer

Join SAPOL on a full-time fixed-term 12-month contract, delivering excellence in IT Support

Your new company

South Australia Police (SAPOL) provides a diverse range of services to the community aimed at producing a safe and peaceful environment by minimising crime and disorder. With over 100 locations across the state operating 24/7, SAPOL is a large, complex organisation subject to public scrutiny and accountability. Our vision is to provide 'Safer Communities,' guided by our values of Service, Integrity, Courage, Leadership, Collaboration, and Respect.

Your new role

As a Service Desk Officer within the Information Systems and Technology (IS&T) Service, you will support SAPOL's frontline policing and corporate operations through ICT infrastructure, communication platforms, operational software applications, and support services. You will be accountable for providing effective first-level ICT advice and support to all areas of SAPOL, ensuring users can effectively utilise technology in their roles.

What you'll need to succeed

To excel in this role, you will need to provide first point of contact for resolution of user incidents and service requests related to hardware, software, and network issues. You will diagnose and correct incidents, including end-user training for Windows, MS Office, Email, LAN, WAN, Printers, peripherals, web and PC-based applications, and mainframe terminal emulators. Additionally, you will provision access to systems and printers, receive and log incidents and requests via various channels, and document, track, update, and analyse customer requests.
  • Experience in a customer service environment resolving clients’ ICT incidents and requests.
  • Proven ability to communicate effectively with a wide range of people from technical and non-technical backgrounds.
  • Well-developed keyboard skills in speed, accuracy, and formatting.
  • Sound knowledge of networks, multiple hardware platforms, computer operating systems, common PC software applications, and desktop peripheral equipment.
  • Experience with Service Desk support software and processes, including remote support tools.
  • Familiarity with various call logging software and ITSM principles.
  • Tertiary qualifications in computing and/or certification in accredited computer training.
What you'll get in return

You will be part of a dynamic team within a respected organisation committed to creating safer communities. You will have the opportunity to work in a supportive environment that values integrity, collaboration, and respect. Additionally, you will gain experience in a diverse range of ICT services and support functions, with opportunities for professional development and career progression.

What you need to do now

If you are passionate about providing exceptional ICT support and are looking for a challenging and rewarding role, we encourage you to apply by contacting john.brake@hays.com.au or David.Lilley@hays.com.au


LHS 297508

Summary

Job Type
Permanent
Industry
Government & Public Services
Location
SA - Adelaide
Specialism
Infrastructure
Pay
12-month fixed-term contract at ASO3
Ref:
2942407
Closing date
31 Jul 2025

Talk to a consultant

Talk to John Brake, the specialist consultant managing this position, located in Adelaide
Level 17, 11-19 Grenfell St

Telephone: 0872214115