Your new company

Join a leading global organisation in the financial services sector, known for its commitment to excellence and innovation. With a strong presence across Australia and New Zealand, this company offers a dynamic and collaborative environment where high-quality IT support is critical to business success.

Your new role

As the primary IT support contact for users across Australia and New Zealand, you’ll play a key role in delivering exceptional end-user support and ensuring a smooth rollout of user-facing technology solutions. You’ll be part of a global IT support team, responsible for maintaining systems, supporting infrastructure upgrades, and collaborating on strategic projects. This role offers autonomy, variety, and the chance to work closely with VIP stakeholders in a fast-paced, professional environment.

• Providing end user support for desktop, mobile, video conferencing, and peripheral devices
• Supporting Windows 10/11, Office 365, and internally developed applications
• Coordinating onboarding/offboarding and user account management
• Assisting with infrastructure upgrades and global initiatives
• Managing vendor relationships and asset inventory
• Supporting AV setups and conference room technology

What you'll need to succeed

• 5+ years of IT support experience, with at least 3 years in financial services
• Strong hands-on experience with Windows OS, M365, Active Directory, and remote access tools
• Proven background in VIP support and high-level customer service
• Experience with MDM solutions and cybersecurity implementations (desirable)

What you'll get in return

• A permanent role with a global financial services leader
• Career development opportunities and exposure to enterprise-level projects
• Autonomy and ownership in a Sydney-based position
• A collaborative team culture and supportive leadership
• Competitive salary and benefits package

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.