Your new company
You’ll join a small Federal Government agency that plays a vital role in supporting Australia’s health and medical landscape. This is a collaborative and people-focused environment where your contribution will be valued, and your work will have real impact. The team is friendly, professional, and committed to delivering high-quality support across the agency.

Your new role

As an ICT Support Officer, you’ll be the first point of contact for all things tech-related—whether it’s a quick fix, a tricky issue, or helping an executive user get set up for a high-stakes meeting. In this team, you’ll handle Level 1 support across multiple channels (phone, email, chat, walk-ups), manage assets, and provide AV support for internal and external meetings. You’ll also help document processes and support more complex technical issues alongside senior team members.

What you'll need to succeed

To hit the ground running, you’ll bring:

• At least 1 year of experience in an IT Service Desk or similar support role

• Hands-on experience with ServiceNow for incident and problem tracking

• Solid knowledge of Microsoft 365 apps (Word, Excel, Teams, SharePoint, etc.)

• A customer-first mindset, strong communication skills, and the ability to juggle tasks independently

• A current Federal Police Check and Baseline clearance

Bonus points if you’ve got:

• A formal IT qualification or degree

• ITIL 4 certification

• Experience with ServiceNow configuration or reporting

What you'll get in return

You’ll be part of a supportive, tight-knit team where your work is appreciated, and your ideas are welcome. This is a great opportunity to grow your skills in a Federal Government setting, with exposure to a wide range of technologies and users—including executive-level support.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Aanchal.Dwivedi@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.