Your new company

Your new role

• Handle enquiries at the first point of contact.
• Ensure adherence to policies and procedures, and follow up on all requests.
• Maintain and expand skill levels and knowledge base for prompt and efficient query responses.
• Resolve outstanding Action Requests.
• Collate statistical data to analyse and improve customer service and service delivery.
• Make decisions on general enquiries, considering customer needs and negotiating with relevant service providers.
• Resolve customer enquiries by suggesting appropriate internal and external parties.
• Collaborate with other customer service officers and team leaders to make decisions affecting request approaches.
• Recommend process changes and support them with relevant data.

What you'll need to succeed

• Strong decision-making abilities.
• Excellent customer service skills.
• Ability to adhere to and enforce policies and procedures.
• Proficiency in maintaining and expanding knowledge bases.
• Capability to analyse data and improve service delivery.
• Effective collaboration and communication with team members and other departments.
• Initiative to identify and facilitate improvements in customer service.

What you'll get in return

• Fantastic company culture
• Flexible working arrangements
• Competitive hourly rate that is paid weekly
• Experience working within a state government organisation

What you need to do now