Are you an experienced customer service professional looking for exciting opportunities in government projects? We have several projects lined up this year and are eager to hear from individuals with expertise in application processing, customer service, government procedures, and stakeholder engagement.

If you are enthusiastic and possess excellent customer service and administration skills, this is your chance to join a dynamic team and gain invaluable experience with a reputable organisation. We have various temporary assignments available within the CBD or surrounding suburbs for durations of 3+ months. If you are available full-time, flexible with your working arrangements, and available for the next 6–12 months, please reach out.

Don't miss out on this opportunity to make a meaningful impact!

Your New Role

As a Project Support Officer, you will provide essential support for a government-backed project.

Success in this role requires a strong focus on customer experience and problem-resolution skills.

• Support the processing of applications, including cross-team collaboration (operational and customer service)

• Resolve consumer enquiries related to the program in a timely and effective manner

• Resolve operational service delivery problems consistent with program objectives

• Support Senior Project Officers in monitoring, evaluating, and reporting on project outcomes.

• Actively contribute to building and maintaining a constructive culture within the division, demonstrating self-management and proactively identifying and resolving issues

• Practice cultural safety by creating environments, relationships, and systems free from racism and discrimination, ensuring people feel safe, valued, and able to participate.

What You'll Need to Succeed

• Organisation and Time Management: Efficiently manage multiple tasks, deadlines, and work streams

• Attention to Detail: Ensure accuracy and completeness in all reports and records

• Communication: Interact effectively with stakeholders at all levels

• Problem-Solving: Promptly resolve consumer enquiries and operational issues

• Adaptability: Support changing priorities across fast-paced projects

• Cultural Safety: Create inclusive environments free from discrimination

What You'll Get in Return

In return for your dedication and hard work, you will receive:

• Fantastic company culture

• Flexible working arrangements

• Competitive hourly rate paid weekly

• Experience working within a state government organisation

What You Need to Do Now

If you are confident in your experience, click on the 'APPLY NOW' link to send your updated resume to Lauren Horne at Hays. For any queries, email Lauren.horne@hays.com.au.

Please note, only successful candidates will be contacted. At Hays, we value diversity and are passionate about placing people in roles where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.