Your new company

Join a fast-paced and purpose-driven team that plays a critical role in delivering vital public services. Located in Blackburn, this organisation is committed to supporting the community through effective customer engagement and administrative service delivery.

Your new role

Starting immediately and running through until September, this full-time office-based opportunity will see you engage directly with customers in a contact centre environment. You’ll handle inbound and outbound communication to support debt resolution processes, manage customer enquiries, and complete corresponding administrative duties to meet service standards and regulatory requirements.

What you'll need to succeed

• Previous customer service experience in a contact centre environment

• Strong verbal and written communication skills, with a professional phone manner

• Ability to manage sensitive conversations with empathy and efficiency

• Solid attention to detail and the capacity to handle administrative tasks with accuracy under pressure

• Availability to start ASAP and commit through to September in an on-site capacity in Blackburn

What you'll get in return

• A meaningful opportunity to support critical community services

• A collaborative and supportive team environment

• Competitive hourly rate of $37 + super and consistent full-time hours

• Hands-on experience in a key government-affiliated function

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, Niamh.McNamara@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.