Your new role

Starting in mid-August 2025 for a 12-month assignment with the view to be extended based on your performance. You will be based at the Docklands office, working Monday-Friday between 8am-5pm. Training is fully based on site for 3 weeks. After training, you will then transition to a hybrid working model, working 3 days from home, 2 from the Docklands office. This role has an attractive salary rate per hour. Our people are customer-obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric company in Australia and New Zealand. In the role of an Associate, you will join the Business Solutions Team within NAB Assist that’s doubling down on customer obsession.

• Evaluate hardship requests and implement tailored arrangements that assess customers’ financial viability, aiming to achieve sustainable turnaround and recovery outcomes.
• Ensure customers are contacted promptly within a 30-Day Contact Strategy through various communication channels including the phone line (operating Mon to Fri between 8am – 5pm), emails, SMS and letters.
• Facilitate lending renewals and rewrites, processing discharges, as well as managing the issuance of default notices and demand notices while overseeing the credit listing process.
• Process Short Term Extensions, Re-ages and Write-Offs.
• Proactively manage risk and escalate matters with sensitivity in mind.

• Prior Business Banking and/or Collections experience
• Proven ability to have challenging conversations with customers to identify key issues and effectively influence successful turnaround and recovery strategies.
• Demonstrate resilience and a proactive attitude to achieve optimal outcomes for the customer.
• Excellent financial acumen, time management and organisational skills.
• Knowledge and understanding of digital platforms and customer self-service channels (i.e. Siebel, Ebobs, eCRS and PowerCurve).
• Strong risk awareness coupled with the ability to develop strategies that minimize overall risk and maximize returns for the bank.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508