Your new company
Join a high-profile federal government program focused on delivering fit-for-purpose solutions that drive real outcomes for Australian communities. You'll work alongside engaged stakeholders in a collaborative, cross-functional delivery environment.

Your new role
This role blends business analysis and service design to support program delivery. You'll be responsible for gathering user needs, mapping end-to-end business processes and customer journeys, and providing insight-driven recommendations for improvement. Collaboration is key—you’ll facilitate workshops, help shape user-centred designs, and document everything clearly for long-term sustainability.

What you'll need to succeed

• Strong experience in business process and customer journey mapping
• Confident in gathering and documenting business requirements and identifying process changes
• Excellent communication skills with the ability to engage a range of stakeholders, including technical and non-technical audiences
• Systems thinking mindset—able to see the bigger picture and link moving parts
• Comfortable facilitating workshops, creating documentation, and using MS Office (including Visio)

What you'll get in return

• Competitive daily rate
• Opportunity to contribute meaningfully to public-facing services
• Work in a values-driven environment with real collaboration and engagement

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.