Your new company

Are you a confident multitasker with excellent communication skills and a flair for building strong relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we’re looking for someone just like you.

We’re currently seeking an Internal Sales Officer to join a leading global appliance manufacturer located in Sydney’s Inner West. In this role, you'll play a pivotal part in supporting the Sales team by delivering exceptional service to retail and commercial partners. Your ability to upsell, manage priorities, and maintain a strong customer focus will be key to your success.

If you're passionate about sales, take pride in providing outstanding service, and enjoy working in a high-energy, collaborative team, this could be your next great opportunity.

Your new role

• Manage the end-to-end sales process (from data/order entry, to payments, to final delivery to customers).

• Manage telephone enquiries in a timely manner.

• Reply in a timely manner to all email enquiries that have been directed to Retail Sales/Agency Sales/Commercial Sales.

• Take ownership of your work by fully investigating and following up complex enquiries regarding stock/current orders/ETAs/forward orders/backorders/EDI.

• Process cash sales, consignment and advertising orders.

• Manage and resolve customer complaints in a timely manner.

• Assist with stock take when required.

• Work towards targets and budgets.

• Assist with showroom enquires/sales and demonstrations.

• Liaise with state agencies where required to achieve sales targets.

• Assist with product enquiries from internal or external customers.

• Assist with processing sales requests from internal teams.

• Follow-up aged orders, outstanding payments, and work with the warehouse team to escalate delivery issues.

• Assist with E-commerce order fulfilment as required.
  
  

What you'll need to succeed

• Experience with AS400 or SAP is highly desired but not essential.

• Ability to go above and beyond what is expected by our customers, retailers, and commercial partners.

• Passionate about sales.

• Strong communication skills.

• Excellent customer service skills.

• Excellent in active listening skills.

• Experience in a sales and inbound/outbound call centre environment.

• Ability to deal with competing priorities and take ownership of enquiries.

• Ability to handle customer complaints.

• Ability to collaborate with colleagues in a multidisciplinary environment.

• Problem-solving skills.

• Diligence and accuracy.

• Experience with the Microsoft Office suite of applications at a beginner to intermediate level.
  
  

What you'll get in return

• Permanent, full-time position

• 1 day wfh

• Parking on-site

• 40% of company products

• Opportunity to work with a global organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or alternatively, send me a copy of your most up-to-date resume directly to my email address at Loretta.Callanan@hays.com.au and I will be in touch!

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.