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IT Helpdesk Team Lead

IT Helpdesk Team Leader with MSP experience | Sydney

Your new company

A growing Managed Service Provider based near the Sydney CBD requires a Helpdesk Lead for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.

Your new role

In this exciting new role, you will be:
  • Leading a team of 10x level 1 – 3 Helpdesk Engineers.
  • Handling escalations, whilst mentoring and training Level 1 and Level 2 Support Engineers.
  • Performing technical support for servers, network and hardware.
  • Assisting with the delivery of infrastructure projects.
  • Ensuring technical issues are resolved within SLAs in a calm and polite manner.
  • Developing procedures and processes for the Helpdesk.

What you'll need to succeed

  • Demonstrated experience of providing 2nd & 3rd level IT support.
  • Experience of managing / leading a team.
  • Sound knowledge of Windows OS, Active Directory, Windows Server, Office 365, Microsoft Exchange, Azure, Intune, Telephony and Network troubleshooting.
  • Prior experience with Autotask PSA, Datto RMM and IT Glue / Atlassian is highly regarded.
  • A tertiary education in Information Technology as well as Azure, Microsoft, Fortinet, WatchGuard, HP and 3CX certifications are beneficial.
  • Prior experience working within an MSP, ISP or Telecommunications organisation is preferred.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
NSW - Sydney CBD
Specialism
Infrastructure
Ref:
2939039

Talk to a consultant

Talk to Charlie Pym, the specialist consultant managing this position, located in Sydney City
Level 13, Chifley Tower, 2 Chifley Square

Telephone: 0292492278

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