Your new company
A growing Managed Service Provider based in Adelaide requires a Senior Systems Engineer to join their team for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this challenging and rewarding position, you will be responsible for:
- Providing 3rd level remote and onsite IT support for clients.
- Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
- Performing technical support of servers, network and hardware.
- Assisting with the delivery of infrastructure projects.
- Delivering a high level of customer service and communication.
- Handling escalations, whilst mentoring and training Level 1 & Level 2 Engineers.
What you'll need to succeed
To be successful in this role, you will have:
- Demonstrated experience in project delivery and level 3 support in a Managed Service Provider.
- Strong knowledge of Azure, Microsoft 365, Windows Server, Hyper-V / VMware, Veeam and Network troubleshooting.
- Highly developed troubleshooting and problem-solving skills.
- Experience with WatchGuard and 3CX is highly regarded.
- A tertiary education in Information Technology as well as Azure, Microsoft, VMware and WatchGuard certifications are beneficial.
- A current driver’s license and vehicle.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to Daniel.Bertino@hays.com.au.
LHS 297508