Your new company

You will join a large Federal Government agency that is driving digital transformation across a range of services that impact Australians every day. This agency is known for its collaborative, forward-thinking culture and commitment to delivering user-centred digital solutions. You’ll be part of a multidisciplinary team that values innovation, inclusivity, and continuous improvement.

Your new role

As a Lead User Researcher, you’ll play a key role in shaping the direction of digital products by uncovering deep insights into user needs, behaviours, and pain points. In this team, you will work closely with product managers, designers, and developers to plan and conduct research that informs every stage of the product lifecycle—from early discovery through to live service and sustainment.

You’ll be responsible for designing and executing research activities, synthesising findings into actionable insights, and communicating these to stakeholders through engaging presentations, reports, and workshops. You’ll also contribute to the agency’s broader research practice and knowledge base, helping to build a culture of evidence-based decision-making.

What you'll need to succeed

To thrive in this role, you’ll bring:

• A strong foundation in user research, with hands-on experience across a variety of qualitative and quantitative methods.

• Proven ability to translate research findings into clear, actionable insights that shape product and service design.

• Experience working in agile, cross-functional teams on complex digital projects.

• Confidence in presenting research outcomes to a range of audiences, from delivery teams to senior stakeholders.

• A collaborative mindset and the ability to build strong relationships with designers, developers, product managers and policy teams.

• A user-first approach, with a deep understanding of accessibility, inclusivity, and ethical research practices.

• Familiarity with the tools and technologies used in modern digital service delivery teams to senior stakeholders.

• Baseline Clearance

What you'll get in return

In return, you’ll enjoy:

• A 12-month contract with the potential for multiple 12-month extensions.

• The opportunity to work on meaningful projects that have a real impact.

• A supportive and inclusive team environment.

• Flexible working arrangements across ACT, NSW, or QLD.

• The chance to shape the future of digital services in government.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Lillee at Lillee.Keane@hays.com.au.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.