Your new company

At Hays, we believe in being lifelong partners - to our people as well as our customers.

With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.

Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.

Your new role

Our national Hays strategic account management team is seeking an internal Senior Administration Coordinator to join our Hays team. This is a full time temporary 4-month role based in Melbourne CBD commencing end of June 2025 and paying $35.86 per hour.

This role focuses on providing operational support and direction to our consultants and delivering exceptional customer service to our internal and external stakeholders.

• Act as the first point of contact for client enquiries
• Promptly action items in shared inbox
• Create weekly and monthly reports using PowerBI
• Create PowerPoint presentations for the leadership team
• Client interaction regarding job progress, rate changes, extensions, pay rate, overtime or invoicing errors using rate calculators
• Liaise with clients to resolve system related issues
• Update intranet content with new contracts, procedures, processes, passwords, system user guides, process maps, tec
• Upload compliance documents, applications and interviewing scheduling as required
• Arrange job briefings as required
• Collate data in response to periodic client requests and client compliance audit requests

What you'll need to succeed

• Knowledge of the recruitment process used in Vendor Management System (VMS), with knowledge of key VMS systems an advantage
• Exceptional communication skills both verbal and written with the ability to manage and influence difficult stakeholders, both internal and external
• Able to prioritise conflicting tasks and meet deadlines
• High attention to detail
• Comfortable with figures to enable calculations to unravel and remedy rate discrepancies
• Core stakeholder management skills and a customer orientated mindset to facilitate business partnering
• Takes an adaptable approach to work
• Team player
  
  

What you'll get in return

Once you step in, there’s no telling where a career at Hays might take you.

Our growth mindset as a business brings variety and many possibilities for different career pathways. Go further in your career than you believed possible. Here you get out what you put in and your energy and dedication is always met by reward and celebration. Other benefits include:

• Access to team leadership training for you to evolve your career
• Cutting-edge tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements to allow you to work how and where suits you best
• Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave
• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome
• Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays

What you need to do now

If you’re thinking of a new tomorrow for your career, let’s work together to create it.

Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.

LHS 297508