Early Hardship Advisor
12-month assignment- $35.86ph+ Super-Parramatta Location
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Starting in July you will be assigned to the fantastic Parramatta location for a 12-month period. Extensions are highly likely. The offered salary is $35.68 per hour plus super. A compulsory 7-week full-time training will be provided from the office with the potential to transition to a hybrid work model after 90 days, with 2 days in the office. Your working hours will be Monday to Friday from 8 am to 8 pm on a rotating roster, with occasional Saturday shifts from 9 am to 1 pm every few weeks.
Your new role
In your newly appointed role, you will have the opportunity to deliver exceptional customer service to NAB's esteemed clientele. Moreover, you will be responsible for managing early and mid-stage accounts that have encountered difficulty meeting their payment obligations or are non-compliant with the terms and conditions of their contract. Your primary focus will be to engage in constructive discussions regarding potential hardship arrangements, whilst simultaneously imparting valuable knowledge to customers on how to effectively maintain their accounts despite financial challenges.
As an Early Hardship Advisor for NAB your main responsibilities will include:
- We Are Customer Obsessed-Manage early and mid-stage accounts that have fallen overdue or are noncompliant with the terms and conditions of a contract. Providing exceptional customer service and tailored solutions for overdue accounts in an inbound & outbound capacity. Discussing potential hardship arrangements and ideal payment methods for customers
- We Keep It Simple-Educating the customer about services which they can use to help them better manage their accounts. Applying your problem-solving skills to be able to assist customers in their unique situation whilst taking on an empathetic approach
- We Win Together-Build working relationships with bankers, NAB Assist Customer Care, and assist in coming up with payment plans and setting up direct debit or onetime payments, etc. Opportunity for upskills on hardship and Business accounts, exposing you to different areas of our department and expanding your future job opportunities
What you'll need to succeed
- Strong customer service-call centre experience highly desirable
- Excellent verbal and written communication skills and a good understanding of customer needs.
- Experience of understanding the pain points and challenges that everyday customers experiencing hardship are facing
- An individual who can address customers’ difficult financial situations
- You will be required to complete online testing to ensure the key competencies in the role are addressed. These include attention to detail, adaptability, resilience and empathy.
- Interest in banking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Banking & Financial Services
- Location
- NSW - Western Sydney
- Specialism
- Banking
- Pay
- Paying $35.86ph + Super
- Ref:
- 2934822
- Closing date
- 12 Jun 2025
Talk to a consultant
Talk to Bethany Mccoll, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street
Telephone: 0386168442
JOB_51407752934822