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AO4 Customer Relations Officer

12-Month full-time AO4 Customer Relations Officer job opportunity available within the State Government.

Your new company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with this State Government organisation in Brisbane CBD to recruit a Customer Relations Officer for a 12-month contract.

Your new role

As a Customer Relations Officer, you will be responsible for managing customer feedback, complaints, and enquiries with efficiency and professionalism. You will engage with both customers and stakeholders to ensure positive and timely outcomes. In this temporary role, you will:
  • Engage with a broad range of stakeholders to address customer feedback and complaints through efficient coordination, tracking, and analysis.
  • Manage your workload effectively, adjusting priorities as needed to meet performance targets and ensure customer satisfaction.
  • Provide support for the Customer Relationship Management (CRM) system, including triaging queries, gathering feedback, and delivering training to users.
  • Analyse and present information clearly to stakeholders to support decision-making.
  • Investigate and assess complaints, make informed decisions within established policies and procedures, or escalate more complex matters as required.

What you'll need to succeed

To excel in this position, you should have:
  • The ability to quickly learn and navigate new systems.
  • Demonstrated experience in customer service and complaint handling.
  • Strong communication and interpersonal skills, with excellent attention to detail.
  • The ability to manage competing priorities in a dynamic environment.
  • Previous experience in a government setting is highly regarded.

What you'll get in return

Through Hays, this role offers you an hourly rate of $58.02 + super, an opportunity to progress your career with this State Government organisation and:
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • Regular contact with consultants throughout the duration of your assignment

What you need to do now

If you’re interested in this role, click “apply now” to forward an up-to-date copy of your CV to Tahlee.Leis@Hays.com.au

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.


LHS 297508

Summary

Job Type
Temporary
Industry
Government & Public Services
Location
QLD - Brisbane CBD
Specialism
Office Support
Ref:
2934427

Talk to a consultant

Talk to Tahlee Leis, the specialist consultant managing this position, located in Brisbane
Level 45, One One One Eagle St, 111 Eagle Street

Telephone: 0732433027

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