Your new company

You will be working with one of our top clients.

Your new role

We are seeking a Functional Analyst & Application Administrator who can be immediately productive and is highly proficient in configuring and administering the Oracle CX Cloud suite of applications, with a particular focus on Oracle Service Cloud (RightNow platform). Additional experience configuring Oracle Marketing Cloud (Eloqua platform) would be an advantage. Demonstrated understanding of the business user perspective and the ability to develop technical designs in response to both documented and evolving user requirements is essential for success in this role. The role will involve hands-on configuration and administration of the system and data work, as well as regular communication with both the business and team members across IT.

What you'll need to succeed

• Candidates should have full working rights in Australia (No sponsorship available).- Please do not apply if you do not have full working rights.
• Minimum 2 days per week on site, as agreed with the Hiring Manager.
• Extensive experience in the analysis, design, configuration, administration and support of complex CRM solutions, with an emphasis on Oracle Service Cloud/RightNow implementations
• Substantial experience working with highly integrated and complex ecosystems
• Significant experience working with large volumes of data, with a focus on data quality, data analysis and reporting.

• Demonstrated experience working with business users to refine requirements and design integration solutions to meet their needs.

• Demonstrated ability to quickly become a productive member of a cross-functional team.

• Demonstrated skills in personal time management and the ability to maintain high productivity with minimum supervision.

• Demonstrated ability to lead, teach and mentor less experienced information technology staff.

• Experience configuring Oracle Marketing Cloud (Eloqua platform)

• Experience working with other systems in the Oracle CX suite, such as Oracle Sales Cloud and Oracle CPQ

What you need to do now

If you're interested in this role, click 'Apply now' to forward an up-to-date copy of your CV, or contact Lyra Sarmah on (08) 7221 4149 or Lyra.Sarmah@hays.com.au for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.
We actively encourage people from diverse backgrounds to apply. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.