Your new company

Work for a well-known facilities service based in Kingsgrove.

Your new role

• Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
• Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
• Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
• Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
• Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed

• Proven experience in data entry with a high level of accuracy.
• Previous contact centre experience
• Strong knowledge of CRM systems and MS Office.
• Exceptional attention to detail.
• Ability to work independently and manage multiple tasks within the specified timeframe.
• Excellent communication and customer service skills.
• Previous experience in a facility management or service delivery environment is a bonus.

What you'll get in return

• $36.30 p/h + super
• 6-month contract with possible extension
• Based in Kingsgrove (parking close by)
• Monday - Sunday 7am - 10pm, 8 hours per day (penalty rates apply)
• 5 days in the office (if shift on weekends will be WFH)
• ASAP start
• Friendly, supportive and flexible team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.