Your new company

Work for a leading electricity distribution network provider.

Your new role

• Answer, respond and process inbound and outbound calls within agreed business objectives and customer service guidelines to maximise customer satisfaction
• Answer, respond and process customer contacts via multiple channels eg. Email, post, fax etc; within agreed business objectives and customer service guidelines to maximise customer satisfactions
• Maintain a high level of courtesy, patience and professionalism when serving customers and communication with all staff, in line with the Code of Conduct
• Work co-operatively with peers and management to ensure performance measures are achieved in aculture of teamwork
• Achieve KPIs as set out in the scorecard and in line with our priorities plan
• Take accountability by contributing to personal learning plans and enhancing own knowledge of business processes, procedures and systems, to achieve continuous improvement in performance
• Build strong professional relationships with customers, managers, peers and key stakeholders

What you'll need to succeed

• Exceptional listener and communicator who effectively conveys information verbally and in writing and gains clear agreement and commitment from others by persuading, convincing and negotiating.

• Ability to relate to co-workers, inspire others to participate, and mitigate conflict with others.

• Ability to work on a 24/7 rotational roster
  
  

What you'll get in return

• $35 p/h + super

• Parramatta Location

• WFH 4 days per week

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves @hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.