Our client has been entrusted with Australians' retirement savings for over 75 years. As an industry superannuation fund, they focus on delivering exceptional outcomes for their members' futures. The culture is built around collaboration, support, and innovation. We are now looking for a highly skilled Client Relationship Manager to join their team and contribute to their continued success.

Key Responsibilities:

• Cultivate and enhance relationships within a designated territory of existing employers and members to boost engagement and resolve issues.
• Foster strong connections across various levels within serviced employers.
• Develop and execute service plans to ensure retention, engagement, and growth opportunities.
• Organise and deliver educational seminars for employers/members, both in-person and virtually.
• Participate in employer and member events across all regions.
• Maintain accurate and timely records of employer and member interactions.
• Promote campaigns and provide feedback on their effectiveness.
• Identify and address new and existing business opportunities within current employers, focusing on growth.
• Establish new relationships with potential employers.
• Undertake additional initiatives as directed by the Team Leader Education and Growth.

• 5+ years in a similar role within financial services or superannuation.
• Understanding of superannuation products, including defined benefit, risk, insurance, Centrelink, investment choice, and pension-based products.
• Strong relationship management, communication, negotiation, and presentation skills.
• Experience delivering presentations to various stakeholder groups.
• Analytical and problem-solving skills.
• Knowledge of compliance requirements.
• Self-motivated and able to work autonomously.
• Ability to service regional areas, including overnight stays.

• Post-secondary qualifications in a relevant discipline, tertiary degree preferred.
• Superannuation RG 146 essential (or willingness to obtain).
• Diploma of Financial Planning desirable.
• Unrestricted driver’s licence.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to vicki.meyer@hays.com.au, or call us now on 0456 148 114.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.