Your new company

This position is with an Australian Big 4 Bank, based at their Brisbane contact centre in their Financial Hardships team.

Your new role

• Assess customers' financial positions, including their liabilities and assets.
• Handle sensitive conversations surrounding financial situations, showing exemplary interpersonal skills
• Provide appropriate advice on available options
• Apply problem-solving skills when assessing individual situations for customers and be accountable when making informed decisions.

• Temporary 6-month contract with potential for extension or permanency based on performance & behaviour (role is viewed as ongoing, but will commence as a temporary contract position)
• Full-Time hours - 37.5 hours per week - Monday-Friday on a rotating roster between 8:30am-7pm, with 2-3 later shifts per week.
• $37.78 per hour + Super
• Work from home flexibility (2 days WFH) (full-time in office during training)
• Start date: approx. 27th May 24
• Based in Brisbane CBD
• 6 week training program

What you'll need to succeed

• Proven Customer Service experience
• A genuine passion for providing first-class customer service
• High attention to detail when dealing with customer enquiries
• Exceptional communication skills
• Great computer skills to work with multiple systems simultaneously
• Ability to work towards individual targets and team goals
• Strong empathy and the ability to build rapport with customers

What you'll get in return

• Potential for temp contract extension or permanency based on performance & behaviour, with further career progression opportunities.
• Work from home flexibility; After training, 2 days WFH flex. can be offered - please note this is subject to performance post-training.
• $37.78/hour + Super
• Industry leading training

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now for further information.