Our Client

Why work with Ubank?

• Recognition and reward for the value that you bring
• Be part of a team that is proactively working on changing the future of banking
• Join a fun, diverse, supportive, and inclusive team environment

Your new role

Ubank’s customer service team is expanding, the main responsibilities will include:

• Answering inbound calls from personal customers and brokers, about a range of simple to complex enquires
• Ensuring all personal training records are maintained and kept up to date
• Adapting customer service techniques to ensure relevance to the current market/banking conditions to ensure that the insights are impactful
• Entering customer details, activities, and opportunities into the system to ensure a robust CRM system is maintained

This is 12-month temporary assignment with a start date of 12 of February 2024 at 2 Carrington Street, SYDNEY with potential of extension or permanency. The pay rate is $34.58 per hour plus super. With a rotating roster of 38 hours a week Monday – Sunday between 8am – 8:30pm. You will know your roster a few weeks in advance, with one or two weekends a month work compulsory. Weekend work attracts a higher hourly rate.

What you'll need to succeed

• Previous direct customer service experience
• Excellent verbal and written communication skills
• Highly resilient with an analytical mindset and problem-solving skills

Benefits

• Hybrid working
• Inclusive and fun working culture
• Casual/Relaxed dress code
• Excellent career progression opportunities
• Sydney CBD office – one minute away from public transport

Be in the driving seat for your career. The opportunities are limitless! This is a fantastic opportunity to join a leading bank where you’ll be encouraged to succeed. You’ll enjoy extensive training and development, along with joining a collaborative team who will share your wins and successes, together shaping the future of banking.

What you need to do now

LHS 297508