EOI Customer Service Consultant
Expression of interest for customer service positions within the banking sector
Your new company
Multiple Customer Service Consultant positions are now available working for a large, well-known organisation to join their rapidly growing team. You will be required to work full-time hours between 8am to 8pm, Monday to Friday and some Saturdays. The location is Melbourne CBD and there is the option to move into a hybrid working arrangement post training period.
Your new role
This role of Customer Service Consultant will be to provide a range of professional and efficient customer services to support both internal and external stakeholders of the business. Duties will include:
- First point of contact via phone, email, etc.
- Process inbound transactions via phone, email and any other means
- Conduct outbound calls to customers and other stakeholders
- Provide sound advice and information on customer matters
- Other Ad-hoc duties as required
What you'll need to succeed
- Excellent communication and interpersonal skills
- Ability to use initiative and problem solve
- Ability to work under pressure and manage conflict
- Strong ability to navigate and use computer systems effectively
- Ability to demonstrate empathy and compassion
- Can work well independently as well as in a team
- Confident, resilient and adaptable
What you'll get in return
You will be rewarded with a competitive hourly rate plus super based on experience. You will enjoy an exciting and supporting environment with modern tools and technology to complete your job and a team of hard-working, ambitious, like-minded individuals working beside you.
This organisation values their team and coming together to build meaningful relations. You will be more than a number to this business, you will become a valued member of their success!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
LHS 297508
Summary
- Job Type
- Temporary
- Industry
- Banking & Financial Services
- Location
- VIC - Melbourne CBD
- Specialism
- Banking
- Ref:
- 2858871
Talk to a consultant
Talk to Yvonne Feehan, the specialist consultant managing this position, located in Melbourne
Level 21, 360 Collins Street,
Telephone: 0396049510
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