Your new company

Your new role

• The first point of customer resolution whilst also ensuring quality and effectiveness to meet GICOP obligations
• Resolving customer disputes whilst supporting customer insights, quality assurance and continuous improvement to deliver on our customer experience promises.
• Providing critical feedback to the business when issues are identified through complaint analysis
• Working closely with Product, Underwriters, and distribution partners.

What you'll need to succeed

• Experience working within insurance complaints management – specifically with exposure to internal dispute resolution schemes (IDR).
• Ability to resolve complaints in the most effective and time efficient manner, whilst complying to all regulatory requirements & internal process standards.
• Good judgement and sound problem-solving skills to deal with complex issues requiring investigation

What you'll get in return

• A salary of between $80k - $85k + Super + Bonus (Depending on experience)
• A role working a minimum of 38hrs a week, working Monday to Friday standard business hours
• WFH flexibility - 3 in the office, 2 days from home.
• The opportunity to work in a dynamic and supportive environment
• Career opportunities within one of Australia’s most reputable insurance providers

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Louis now on +61 2 8062 6187. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.