Your new company

Work for Australia’s largest automotive financier. From Retail Lending, Fulfilment, Retail Finance and Insurance, and Fleet customers, working together this organisation delivers positive outcomes to help their customers get on the road faster.

Your new role

As the first point of contact for customers, you will be responsible for call resolution and exceeding customer expectations for their car loan and insurance needs.

• Providing excellent customer service and managing inbound calls and queries
• Operating phone calls professionally, transferring calls where needed
• Assisting in providing reporting to Management when required
• Rotating roster between the office hours of 8.00am – 7:00pm Monday to Friday
• Resolving customer issues on first call resolution

What you'll need to succeed

• Experience managing and responding to customer complaints
• Proven experience being self-motivated and results-driven with an ability to show initiative
• Strong interpersonal skills with the ability to deal with difficult customers and build relationships at all levels
• Strong written and verbal communication skills
• Intermediate experience in the Microsoft suite of products
• Previous or current Customer Service/ Collections experience/ Insurance is advantageous

What you'll get in return

• Excellent training and ongoing support
• Great work culture and office environment
• Flexibility to work on a rotating roster from Monday to Friday
• Hybrid working arrangements

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to jemma.latemore@hays.com.au